August 5, 2010 |

The best staff members

What qualities or characteristics make for a good staff member who meets your needs?

Resident Betty

Kentucky

“I believe that a good staff member is really friendly and cheerful. They smile a lot and always take time to speak to us. Not only do they talk to us, but they really listen too. This shows us that they are honest and considerate. I love all of the staff members at my facility.”

Resident Natalie

Hanover Health and Rehabilitation at Birmingham

Alabama

“One who is willing to greet you and let you know who they are. I like the person who checks on me to make sure everything is all right and who wears a smile. I also like to be able to have a relationship with them and just have fun.”

Resident Ruby

Rockcastle Health & Rehabilitation Center

Kentucky

“Be nice and enjoy the job. Be kind. Be patient. And be good.”

Would you like your residents to sound off in a future column? Please contact Kevin Kolus, Associate Editor/Online Editor, for details.

I Advance Senior Care

I Advance Senior Care is the industry-leading source for practical, in-depth, business-building, and resident care information for owners, executives, administrators, and directors of nursing at assisted living communities, skilled nursing facilities, post-acute facilities, and continuing care retirement communities. The I Advance Senior Care editorial team and industry experts provide market analysis, strategic direction, policy commentary, clinical best-practices, business management, and technology breakthroughs.

I Advance Senior Care is part of the Institute for the Advancement of Senior Care and published by Plain-English Health Care.

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The best staff members

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