The four “Quality Initiative” goals have been defined for the next three years to set specific benchmarks for long-term and post-acute care quality improvement. Read More »
Survey excellence should be a professional goal of all healthcare workers. I suggest a three-step approach to encouraging complete staff involvement: the Focus Review, the Fast Track and the Survey Prime. Read More »
One of the more exciting aspects of covering an industry so heavily affected by government policy is to observe how provider associations and advocates aggressively lobby for change. But how often do groups actually demand it? Read More »
In healthcare, there’s an exceedingly large amount of sensitive information to manage, and not everyone has the aptitude to succeed. So it should then come as no surprise that in long-term and post-acute care, providers just can’t afford to pay top IT talent. Read More »
Bethany Health Care Center, Framingham, Mass., has made U.S. News & World Report's annual list of top-rated nursing homes three times. Its administrator explains the simple formula for her community's success. Read More »
For this to happen, your customer service efforts need to be proactive rather than reactive. Anticipate your customer's needs and take steps to solve any problems before they arise. Read More »
Frontline servers are emerging leaders within senior care communities. Forward-thinking administrators recognize the value of arming their staffs with targeted hospitality training. Read More »
An internship program is a great way to find qualified staff, raise resident morale, generate new ideas and give back to the community by helping college students. The key is fostering positive relationships with local colleges. Read More »
The simple truth is that successful sales and marketing professionals are made, not born. Here are the five areas of skill and knowledge your team members must have to be successful in healthcare sales and marketing. Read More »
Find qualified staff, raise resident morale, generate new ideas, market your community relations, save money—it's a no-brainer, really. Just ask yourself: "Can we start an internship program of our own?" Read More »
For-profit nursing home providers experienced job growth by 2.3 percent from 2000 to 2010, while nonprofits experienced job growth by only 1.3 percent, the report found. Read More »
At 63 years old, I am not interested in moving back into the community. The anxiety I have from living on my own years ago is still present, and I do not want to go back to being that desperate to live independently. Read More »
The four individuals under investigation were fired from Callaway Nursing Home when drug discrepancies were discovered in residents' medical charts. Read More »
Do you wish you could be a fly on the wall, observing without changing the behavior of the people you’re watching? Wonder no more, as this nursing home psychologist reveals the secrets they don’t want you to know. Read More »
Beyond verbal communication, I wondered how else we may be devaluing our team members who work so closely with residents. Consider these questions about the design of your environments—and the messages they send to employees. Read More »
AANAC's Diane Carter asks: "Where can we as nurse leaders support LTC nursing while making it clear this is our profession of choice?" Her own answers may surprise. Read More »
Grow staff, impact the perceptions of long-term care and deliver on the promise of culture change. A comprehensive approach to staff development is inherently linked to organizational development. Read More »
Providers contend final rule will shorten the time employees may learn about union membership before an election, grant the NLRB latitude to decide election issues and limit an employer’s ability to appeal initial election hearing findings. Read More »
Congratulations to Tyrone Stanley, who was awarded the Cynthia Steele Caring Hands Award by the Maryland Chapter of the National Gerontological Nursing Association. Read More »
HealthBridge Management has locked out union members from West River Health Care Center in Milford because the company was frustrated by 10 months of labor negations with no progress made toward an agreement. Read More »
I’ve been thinking lately about the role direct-care workers could play in new care coordination models. With the right training, this could be a real opportunity to improve the quality of jobs for direct-care workers. Read More »
In all my time living in nursing homes an aide has not been disciplined in my presence—that is, until last week, when the nurse aide students began their clinicals. Read More »
Financial pressures, a lack of food and preoccupation at work with troubles at home contribute to depression in low-wage SNF workers, study says. Read More »
Nurses in today's LTC and assisted living settings act in a variety of roles, both clinical and nonclinical. Nurses assist with or administer Read More »
In 2006, PHI launched the Center for Coaching Supervision and Leadership. Funded by the John A. Hartford Foundation and the Atlantic Philanthropies, Read More »
I worked at a unionized grocery store during college, which I did not initially give much thought to aside from questioning the $6 in dues deducted Read More »
