Facility management

An old friend makes a comeback

Picture used with permission from Orkin Commercial Services. It comes out at night to gorge on human blood. It prefers unpleasant, uncomfortable Read More »

How to grow your rehab business

Healthcare reform and other changes in the marketplace are having a significant effect on rehabilitation service providers. In addition to factors Read More »

Service drives transportation at The Peaks

Drivers Bill Och (left) and Dave Bramer keep The Peaks' vehicles in good condition while juggling the demands of busy schedules and dependent Read More »

Embrace the Operational Approach to MDS 3.0

Long-term care professionals are using a variety of approaches to streamline work within the MDS 3.0 assessment process implemented last October. Read More »

5 steps to a proactive compliance program

With passage of the Patient Protection and Affordable Care Act, Congress mandated nursing home compliance above and beyond the annual surveys Read More »

Successful succession planning

The core of “succession” is the word “success.” An effective board knows that changes in the CEO are inevitable through retirement, illness, death, Read More »

Theory of preferred view

Old age is a stage of life in which people are still developing. The Erickson School teaches that organizations that embrace and enact this Read More »

Hail your new digital gatekeeper

Part one of a two-part series on data security measures   Whether or not it was ever intended, healthcare providers these days are responsible for Read More »

‘Excuse me, DON, but you looked mad!’

I am on a mission as usual. I walk quickly toward my office, across the crowded lobby of the nursing home where I am Director of Nursing, having just Read More »

Valuable lessons from your CNAs

One of the things I love best about being a DON is, if I take the time to listen, I can learn great lessons from my certified nursing assistants. Read More »

Mechanics of a labor investigation

As noted in the September 2010 issue of Long-Term Living (“Old law-New problem,” p. 32), the U.S. Department of Labor Wage and Hour Division has Read More »

Brightening this holiday season for your staff

In a perfect world, we would all approach December with great anticipation, thinking of that Norman Rockwell Christmas gathering, the opening of Read More »

Healthcare reform: What does it mean for LTC employers?

Healthcare reform-everyone's heard of it and everybody's aware that a sea of change is taking place with respect to healthcare coverage. The 2,400+ Read More »

Easing the cost-of-living burden

Max Schaffer is quick to tell you that he served in the U.S. Army Air Force during World War II for exactly 4 years, 8 months, and 11 days. His Read More »

LTC staffing: A global concern

Susan was recently invited to Australia to speak to the state offices of the Alzheimer’s Association, local providers, and other interested parties Read More »

Lost patient data? Tell your residents

Mac McMillan understands risk. The CEO of CynergisTek Inc., McMillan spent more than 20 years in the federal government—including time as a colonel Read More »

Are your employees being heard?

In a previous column about staff satisfaction, we discussed what common themes are important to staff, as found in numerous staff satisfaction Read More »

Achieve 100% occupancy

Achieving 100% occupancy or maximum revenue is a worthy goal for many providers in the senior care industry. It symbolizes ultimate success and Read More »

Social media in the workplace

Do you have any clue as to how many of your employees “tweet”? Do you know how many employees have a Facebook page? Who among your employees is Read More »

Staff needs to know what residents and families want

A recent question for the Resident Sound-Off feature here on Long-Term Living asked, “What qualities or characteristics make for a good staff Read More »

Old law-New problem

The courts are becoming cluttered with wage and hour lawsuits. Fair Labor Standards Act (FLSA) cases are emerging as a leader in employment Read More »

Promoting leadership

We have long had a fascination with leaders. We have studied individual leaders, and mused on what makes a good leader and the interactions of Read More »

Providing Internet access without going into the Internet business

It's not news that older Americans are using the Internet in unprecedented numbers, but recent statistics are striking. A June 2008 survey conducted Read More »

Three strategies to get the loans you need

Assisted living and skilled nursing facilities are among the few bright spots for lenders when it comes to real estate. Driven by demographics, the Read More »

Protecting administrators from ‘layer in between’

At a glance… This article will examine how the administrator of record could be disciplined for negative outcomes of decisions made by managers who Read More »

Preparing your staff

TRAINING RESOURCES For more information on CMS' training materials, including current RAI Manual updates, visit Read More »

Group purchasing organizations

According to some industry experts, group purchasing organizations (GPOs) are still in their infancy, but are beginning to explode. Why? With Read More »

The high cost of administrator turnover: A snowball effect

While we were planning a column on a different topic, we were touched and saddened to read a recent commentary on the Long-Term Living Web site. Read More »

Lean funding

At a glance… HUD already has begun to tweak the process of loan disposition in order to enhance its efficiency and improve response time. The Read More »

Getting better referrals

At a glance… Technology can provide you with a continuously updated source of actionable business intelligence to help increase your referral rate. Read More »