Facility management

A team approach to reducing unnecessary hospitalizations

Skilled nursing facilities often get criticized for their less-than-stellar performance when it comes to resident hospitalizations. Hospitalization Read More »

Thanking staff throughout the year

A staff picnic at Garden Spot Village. Being recognized for a job well done is a keystone of maintaining a cooperative and cohesive Read More »

Employee satisfaction: A critical factor in the business of caregiving

It is difficult to place a dollar amount on the far-reaching impacts of employee satisfaction on the health of any long-term care provider Read More »

Set a wellness example for your staff, residents

I fear I may have become one of those annoying people who proselytize the benefits of exercise and staying in shape—but I wasn’t always this way. As Read More »

AHCA/NCAL conference report: Medicaid crisis demands provider action

Medicaid is in transition—many would say crisis—and skilled nursing providers attending a panel discussion Monday at the 62nd Annual AHCA/NCAL Read More »

In light of survey, another DON bites the dust—or not!

The cars pull into our parking lot. The alert siren sounds throughout the building. Survey is here. I dread these few days out of each year, but Read More »

The mystery of the disappearing resident room (and the lost census)

In complex mysteries you may have more than one party that is responsible for missing rooms in a senior living community. The worst crime scene I Read More »

The 4 elements of a strategic marketing plan

A blog is not enough space to do justice to the creation of a strategic marketing plan. However, I’m confident that I can give you a good overview of Read More »

Help your nurses achieve a balance

Balancing work and life—what is that, anyways? This is often defined as a state of equilibrium in which the demands of both a person’s job and Read More »

Using the MDS 3.0 to promote culture change

My great-grandmother suffered from Alzheimer's disease. I say she suffered because she was what was referred to as a “yeller,” often calling out and Read More »

The IDT in care planning

Judah L. Ronch, PhD In a recent draft report on the work of The Food and Dining Clinical Standards Task Force, (convened by the Pioneer Network Read More »

Medicare cuts will cause pain—but for whom?

October 1, 2011, is the day that an 11.1 percent reduction in Medicare payments to SNFs is implemented. It’s when we really begin feeling the pain. Read More »

Employers expand education and career opportunities for CNAs

In PHI’s recent effort to document how LTC employers are investing in their direct-care workers (a project funded by the Hitachi Foundation), we Read More »

Communicating your competitive advantages

Increased competition is a challenge for providers in all segments of the LTC industry. The growth in competition requires that providers communicate Read More »

The joy of hiring great caregivers

Hiring is often a flip of the coin. In my experience, we strive to hire great people and often they are less than desirable. But every once in a Read More »

Marketing Assisted Living Today

Many assisted living facilities are experiencing higher vacancies since the economy and the housing market crashed in 2008. Long considered a Read More »

Power in purchasing

Group purchasing organizations (GPOs) have been around for a long time. The first healthcare GPO for hospitals was created in 1910 by the Hospital Read More »

Leads aplenty on the Web

When one of the nation's largest senior living companies is getting 25 percent of its leads from online senior placement and other referral Read More »

ACOs update: Three likely payments

And now we wait. The comment period for the Centers for Medicare & Medicaid Services' proposed rules on Read More »

Investment in frontline staff pays off for providers

On Orchard Cove’s skilled-nursing floor, urinary tract infections and pressure ulcers have become rare occurrences and medication usage is down. Read More »

Sweating out proposed Medicare/Medicaid cuts

The heat is on both literally and figuratively as we move into the height of summer. Healthcare providers have sweated out weeks of speculation over Read More »

Senior living Web reviews have growing influence

Many people wouldn't dream of reserving a hotel room without first checking the customer lodging reviews on TripAdvisor.com. Nor would they purchase Read More »

How to gain access to healthcare referral sources

Clients and attendees of our training programs are always asking, How do we get in to see hospital case managers, physicians and other healthcare Read More »

Bring on advanced caregiver background checks

You know the drill: It’s ratings week for your local television news stations and that means the most sensational stories will be featured—local Read More »

Micromanaging can be costly

Managers in long-term care facilities have multiple responsibilities in the governance and operation of their organizations, and they therefore have Read More »

The path to leadership

Marianna Kern Grachek, CNHA, CALA, FACHCA John Pratt, MHA, FACHCA All nursing home administrators and many assisted living administrators must be Read More »

Service simplifies deceased debt collection

A lot of product releases and vendor promises float into Long-Term Living's office inboxes each day, almost all of them with labels of uniqueness. Read More »

The wellness premium

“You saved my life,” a Redstone Highlands' staff member once exclaimed to John Dickson, president and CEO of this faith-based, not-for-profit Read More »

Many ways to advocate

Aging is another step in the developmental journey of each person. At the Erickson School, we teach that there is still growth in the late stages Read More »

OIG compliance guidance for nursing facilities

The importance of the long-term care (LTC) mission and this hyperintensive regulatory environment requires constant vigilance and hard work. As Read More »