Officers attempted to communicate with the man, who had stabbed a female employee in the chest with a pen, but he was unresponsive to their requests and became confrontational. Read More »
Other CEOs and leaders are motivated to meet with you. They need a relationship with you as much as you need a relationship with them. Here are some tactics I have executed that realize this concept. Read More »
The Centers for Disease Control and Prevention posits that disease transmission via linens is rare and occurs almost exclusively as a result of improper handling. In other words, infection from linens is preventable. Read More »
The Long-Term Quality Alliance released a white paper reporting the lack of quality measures in long-term care to prevent unnecessary hospital readmissions. Read More »
Converting referrals into admissions is a complex process in which a team’s objective is to motivate a prospect and their family to choose a facility or service to meet their needs. Check out these strategies to maximize census. Read More »
I believe those of us who have been around for years have an obligation to work with young professionals to ensure that our industry remains in good hands. What lasting mark will you leave on the young blood? Read More »
Skilled nursing facilities must smartly adapt to monumental changes in order to capture market share, maximize reimbursement based on meeting patient needs and accurately capture all funding. Read More »
Bethany Health Care Center, Framingham, Mass., has made U.S. News & World Report's annual list of top-rated nursing homes three times. Its administrator explains the simple formula for her community's success. Read More »
The current Medicare payment policy for hospital “never events” has created risks for unassuming post-acute providers. Nursing homes, assisted living facilities and CCRCs need to prepare for the coming impact. Read More »
An analysis of those reporting bonuses for director of marketing showed an average annual salary of $46,872, with an average bonus of $9,354, or 19.96 percent of salary. Read More »
From a safety and risk perspective, the kitchen provides us with an immediate opportunity to develop a workforce that is “cultured” to prevent potential hazards and losses. Deviation from procedures is usually when an incident occurs. Read More »
An internship program is a great way to find qualified staff, raise resident morale, generate new ideas and give back to the community by helping college students. The key is fostering positive relationships with local colleges. Read More »
The simple truth is that successful sales and marketing professionals are made, not born. Here are the five areas of skill and knowledge your team members must have to be successful in healthcare sales and marketing. Read More »
Find qualified staff, raise resident morale, generate new ideas, market your community relations, save money—it's a no-brainer, really. Just ask yourself: "Can we start an internship program of our own?" Read More »
Do you wish you could be a fly on the wall, observing without changing the behavior of the people you’re watching? Wonder no more, as this nursing home psychologist reveals the secrets they don’t want you to know. Read More »
Beyond verbal communication, I wondered how else we may be devaluing our team members who work so closely with residents. Consider these questions about the design of your environments—and the messages they send to employees. Read More »
Are your hard-surface floors making you—and your residents—sick? Brush up on these current best practices for cleanliness and maintenance with January's Focus On. Read More »
Long-Term Living contributor Eli Pick’s account of a life in long-term care offers valuable insights and lessons learned from failures and successes along the way. "This was very difficult for me in the beginning," he writes. Read More »
To experience just one of the many challenges a LTC resident experiences on a daily basis can be sobering and eye-opening. And, it just might make you reconsider your facility's approach to resident care. Read More »
For senior living communities, social media is a “brand” new world adding a new dimension to the marketing mix and a “brave” new world for communities to share their stories. Read More »
New standards build upon regulations published earlier this year that set industry-wide standards for how health providers use electronic systems to determine a patient’s eligibility for health coverage and check on the status of a health claim. Read More »
Job’s Way is Kirby Pines Retirement Community's award-winning Alzheimer’s and dementia residence—winner of more than six national and international awards. The unique circular facility is designed to minimize confusion and frustration as residents move about during their daily activities. Read More »
Golden Living transitioned its corporate-wide information technology from multiple, disparate silos into a unified, easily accessed and intuitive new platform. Here’s how they did it. Read More »
Providers contend final rule will shorten the time employees may learn about union membership before an election, grant the NLRB latitude to decide election issues and limit an employer’s ability to appeal initial election hearing findings. Read More »
First, you must understand the nature of reputations and how they develop. Negative reputations can happen catastrophically or gradually over an extended period of time. Read More »
One of the first stories I tackled when joining Long-Term Living three years ago was a Q&A interview with patient care advocate Wes Bledsoe, who at Read More »
As an architect and designer, I am encouraged to gather input from clients as we begin the planning and design process. In the senior living world, Read More »
