Technology projects planned with the input of all departments have the best staff buy-in and training engagement, says a panel of long-term care project managers who have tackled the IT challenges in their own organizations. Avoid “tech trauma” by learning their tips on IT project strategy. Read More »
A facility laundry incurs many expenses--labor, equipment, energy and more--that factor into the costs of operation. Investing in new equipment and attention to detail can pay off. Read More »
The overriding message from LeadingAge thought leaders at the group's annual meeting is that providers must step up to the plate and demand a say in the future of the country’s bloated and broken healthcare delivery system. Read More »
The challenge of retaining quality nursing staff and reducing turnover rates can be eased through a few crucial changes in management strategy, say session leaders at this week’s LeadingAge annual meeting. Read More »
Crisis communications doesn’t have to make you cringe. If you plan accordingly and understand how to protect your reputation in a crisis, you can successfully navigate the situation and avoid the potentially negative impact an unexpected event could have on your long-term care organization. Read More »
One of the challenges that we face in sales and marketing is making that initial contact with a prospective referral source that we have never met before. Cold calling, whether conducted over the phone or in-person is nerve racking and rarely successful--unless you have a plan! Read More »
With more Americans considering staying at home in their elder years instead of moving to a retirement community, many senior living providers are experimenting with alternative service models, including innovative programming and service partnerships. Read More »
Amid the cuts in payments and struggles with occupancy rates, the current long-term care business environment has opportunities for innovation in cost models, care delivery models and technology-driven value, notes the 28th annual Licensed Nursing Facility Cost Comparison. Read More »
Volunteers are key components to the success of many organizations, especially LTC organizations. However, without a good risk management plan, volunteer programs can expose your organization to additional risks of a loss, damage to your reputation or even imperil operations. Read More »
Incontinence management is a critical issue in skilled nursing facilities, especially as it relates to increased regulatory oversight, budgetary considerations, rehospitalization rates and quality of life for residents. The proper documentation of incontinence is essential in the clinical record and in the MDS database. Read More »
Planning for an emergency at your LTC facility must start at home so your organization can help protect one of its most valuable resources--employees and their families. Read More »
The centralized MDS department and decentralized MDS department each has its pros and each structure can put organizations at risk for survey deficiencies, lost revenue and poor satisfaction among residents and staff. Read More »
The Centers for Medicare & Medicaid Services’ (CMS’) skilled nursing facility 2012 Final Rule has had a huge impact on SNFs that were still adjusting to the transition to MDS 3.0 the previous year. Read More »
A few raindrops didn't dampen the spirits of more than 2,000 attendees and 350+ vendors who celebrated the resilience and discussed the challenges of long-term care on today's opening day of the AHCA/NCAL Conference and Expo in Tampa, Fla. Read More »
October looms as a month of major change for the skilled nursing industry with the Hospital Readmissions Reduction Program slated to launch next Monday. With hospitals facing stiff penalties for patient readmissions, SNFs are poised to play a key role in efforts to reduce readmissions with quality issues taking center stage. Read More »
Joining an organization with problems can “make or break” a new administrator or DON. This could be an opportunity to become a hero, not only to the organization but to the residents as well. Read More »
As nursing homes compete in the post-reform environment for new direct patient admissions and more hospital discharges, several data driven tools—from Five Star rankings to hospital readmission benchmarks—that form the core of CMS’ focus on quality will be critical to nursing homes’ success. Read More »
Skilled nursing facilities should carefully consider what constitutes legitimate quality assurance or otherwise privileged documents and how best to protect those documents. Read More »
Since 1996, Long-Term Living has honored long-term care communities that are proactive with programs that go “above and beyond” routine care for their residents with our prestigious OPTIMA Award. It is conferred by a jury of LTC peers from submitted entries. This year’s winner is St. Leonard Franciscan Living Community of Centerville, Ohio. Congratulations! Read More »
I was concerned about my floor being stripped and waxed because it upsets my routine. Since I wanted things to run smoothly, I had my driver, Debra, come at 8 a.m. on Thursday to help the maintenance guys move things. That way I knew I would have some idea where things were put. Read More »
In a milestone report released today, the Institute of Medicine (IOM) analyzes why the U.S. healthcare system needs a new business-based attitude, and why it struggles to learn from its own data. Read More »
Mandating that nursing home providers institute both a formal, facility-wide compliance and quality assurance and performance improvement (QAPI) program while enhancing nurse aide training across their facilities, the Affordable Care Act (ACA) aims to elevate the quality of care in America’s nursing homes over the next few years. Read More »
Following the Evangelical Lutheran Good Samaritan Society in the top five list of operators are the National Senior Campuses in Maryland, the ACTS Retirement Life Communities, Inc. in Pennsylvania, Presbyterian Homes and Services in Minnesota and Covenant Retirement Communities in Illinois. Read More »
Developing relationships with potential referral sources is one of the most important duties of a senior living executive. One provider found that offering CE courses helped acquaint referral sources with its community while providing these professionals with valuable content. Read More »
In March 2013, the majority of nursing home residents will experience a radical change—no more government checks in the mail. Long-term care facilities should start now to educate their staffers and their residents on the new electronic direct deposit system. Read More »
Knowing that the quality measures (QMs) are used by surveyors and the public to evaluate your facility’s care outcomes should convince you to give high priority to understanding the details of the QMs. Read More »
Last month I blogged about the Centers for Medicare & Medicaid Services’ controversial Five-Star Quality Rating System in light of news of its revamped Nursing Home Compare website. I invited readers to share their thoughts on the rating system and the website, knowing that this was one issue certain to generate some commentary. And it sure did. Read More »
To address cultural differences, many organizations make an effort to learn about the cultural practices of the different groups represented in the community. But sharing our cultural norms isn’t enough. What is most important to addressing the challenges of difference is to create a culture of respect, where each person feels valued and accepted. Read More »
