Even the little bills mean a lot. The right accounts payable technology can help LTC communities keep their business partners happy and avoid costly late fees. Read More »
Surveys repeatedly cite food as a major factor in customer satisfaction. If residents and their families aren’t happy with meals, they tend to find fault in other service areas. Read More »
Bring a sweater. It's difficult to maintain an air temperature that satisfies all residents in a congregate living setting. Some residents may be too warm and others may be too cold when the air conditioning kicks on. Read More »
Clothes that maintain their color, size and shape please residents and their families and also provide visible evidence to prospective residents of the quality of care and services you provide. How do you satisfy staff members and regulators, too? Here are some ideas. Read More »
Nurses and aides incur more on-the-job injuries than physicians, dentists, interns and residents, according to data examined by the Occupational Health Safety Network. Read More »
Maintenance and housekeeping staff are the first line of defense in keeping residents and staff safe, healthy and secure in a long-term care environment. Read More »
While some residents balk at vacating their rooms for scheduled cleaning and maintenance, they are happy settling back down in a refreshed, relaxing environment. Read More »
Two recent fires—one a tragedy, one a triumph—prove the wisdom of the Centers for Medicare & Medicaid Services mandate to require sprinkler systems in skilled nursing facilities. Read More »
The federal government has produced a free guide to help senior living operators and staff members combat the financial exploitation of residents, which has implications beyond those you might expect. Read More »
New website offers the latest information on risk management topics to keep your staff, residents and organization ahead of accidents or injuries. Read More »
Don’t pick up hitchhikers, especially those that are difficult to see. Bed bugs like to travel. New data from Orkin names the leading destinations on a bed bug’s itinerary. Read More »
A new federal rule will prohibit some employers from discriminating on the bases of sexual orientation and gender identity. Will you be affected? Read More »
An annual report by LeadingAge and Ziegler has been expanded to include more operators as well as trends in home and community-based services, technology adoption, joint ventures and future growth plans. Read More »
Building partnerships with companies offering strategic services can increase your business, improve operations, track data and increase referrals. Read More »
Fads come and go. When younger employees wear extreme “fashions” on the job, however, it can be disturbing—if not frightening—to some residents. Read More »
While it’s challenging to maintain a completely pest-free facility, vigilance and professional attention are necessary to prevent infestations and provide a safe and healthy environment for residents and staff. Read More »
For many people, autumn is their favorite time of year. The air is crisp, the foliage is brilliant and warm days still pop up occasionally, drawing residents outdoors. It is also the season when pollens, molds and other allergens contaminate the air and trigger allergic reactions. Read More »
The following account illustrates the importance of screening before hiring. Bad employees can ruin a facility’s reputation and a resident’s quality of life. Read More »
They never drove Model Ts, but today’s seniors did grow up on Mustangs, Corvettes and Camaros. Because of the boomers’ willingness to embrace new motoring experiences, hybrid automobiles have found a niche in the senior sector. Read More »
One assisted living community supplemented existing communication efforts by using a web platform to relay everyday interactions to residents' family members. In this way, the community strengthened ties and also improved marketing efforts. Read More »
Providing 24/7 RN coverage in nursing homes is the goal of a new bill introduced July 31. Having the most highly qualified professionals available ensures that residents receive optimal care at any hour of the day. Read More »
Making use of newer guidance and data from the government, as well as improving communication with other entities and perfecting a person-centered approach to care, should be priorities for clinical and operational leaders in long-term care, according to the executive director of an educational foundation and consultancy. Read More »
The quality of a long-term care facility is enhanced by administrators educated in the operations and best practices necessary to run a person-focused organization. Administrator-in-training programs offer specialized training and field experience. Read More »
