AI in Senior Care: What Risks Should You Be Aware Of?

As artificial intelligence (AI) continues to evolve, it is being increasingly integrated into the senior care industry in innovative ways. But does the widespread adoption of AI come at a cost? The technology is rapidly becoming a must-have tool in senior care, but could the urgency to streamline operations and save time mean we’re overlooking potential risks?

Could AI’s Popularity Cause Us to Overlook Risks?

Tanner Gish, director of operations at Loving Homecare Inc.

AI adoption is accelerating so quickly that some senior care communities may focus more on efficiency and cost benefits than on its potential risks. “It’s easy to overlook concerns like data privacy, caregiver over-reliance, and the emotional impact on seniors,” says Tanner Gish, a certified dementia practitioner and director of operations at Loving Homecare Inc. “AI should be a supportive tool, not a replacement for human care, and organizations must balance innovation with ethical responsibility.”

In most instances, AI’s advantages exceed its possible hazards, but it’s possible that communities may rush to embrace AI without carefully considering the technology’s use. When technology replaces human interactions, residents may feel cut off. “Communities should present AI as a complement, rather than a replacement, so staff members may interact with members of the community more meaningfully,” says Paul Posea, an outreach specialist at Superside.

Potential Impersonal Effects of AI

AI can feel cold or impersonal, depending on how it’s implemented. To minimize that risk, Gish suggests that senior care communities tailor their AI-driven systems to feel more intuitive and engaging. Human interaction should take precedence over AI.

The more comfortable residents are with the technology, the more effectively they can engage with it. Gish suggests offering interactive workshops and ongoing support to make AI tools feel empowering to residents, rather than isolating.

AI Malfunctions in Senior Care

Paul Posea, outreach specialist at Superside

“Malfunctions are unavoidable,” Posea says of AI. As a result, it’s essential to create backup plans that incorporate human supervision of the technology to ensure it operates appropriately.

“Technology failures in AI-driven monitoring, medication reminders, or security systems can put seniors at risk,” says Gish. It’s essential to rigorously test AI tools before fully implementing them, such as by running pilot programs with backup plans in place.

Gish also recommends keeping trained human caregivers involved rather than entirely depending on AI tools. “Establish manual overrides,” he recommends. “Caregivers should always have the ability to intervene if technology fails.”

Routine maintenance and training can also help keep technology functioning smoothly. Staff should receive regular training on how to recognize malfunctions and quickly troubleshoot failures.

Security and HIPAA Compliance Risks

Since AI tools may collect sensitive health data, security and HIPAA compliance are ongoing concerns. Senior care communities should only use HIPAA-compliant AI systems that encrypt data and restrict unauthorized access. It’s also important that AI tools only collect necessary information to protect resident privacy.

Posea encourages communities to carefully research any AI tools they plan to use that will have access to resident data. Ensure that encryption and data security aren’t overlooked, and verify that the technology is produced by a reputable company and will meet HIPAA compliance requirements.

As you evaluate AI tools, get your technology team involved early on in the process. The team can help spot potential issues with tools early on, making your decision-making process easier.

Once you’ve implemented the technology, performing regular cybersecurity audits can help protect your systems against breaches. These audits will also confirm that your systems meet regulatory requirements. Gish suggests that communities also adapt transparent AI policies, informing families and residents about how the technology is used and how you’re protecting their data.

Additional Risks to Prepare For

Gish explains that communities should be aware of the risk of potential bias in AI algorithms. “AI tools may lack diversity in their data sets, leading to misdiagnosed needs or inequitable care,” he explains.

Additionally, be aware of potential over-reliance on automation. Make sure to avoid using AI as a replacement for human judgment. Overusing AI can also have a mental and emotional impact on residents, possibly causing them to feel less valued or disconnected from real human interaction.

While AI is a powerful tool, senior care communities should still use it deliberately and with caution. “AI should empower, not replace human caregiving in senior care communities,” says Gish. “The key to ethical AI integration lies in careful evaluation, ongoing training, and balancing technology with compassionate, human-centered care.”

Paige Cerulli

Paige Cerulli is a contributing writer to i Advance Senior Care.